How to describe customer service on a resume

Posted by Broken Hill Resume on 1 Nov 2025

When trying to get a customer service position, it’s crucial to emphasize your relevant qualifications and experience on your resume. A well-written resume can make the difference in getting the job you want. At Broken Hill Resume, we specialize in resume writing to make you stand out from the competition. In this article, we’ll explain how to write about customer service in a resume.

  1. Use action verbs in you are describing your customer experience using action verbs, like "assisted," "resolved," or "responded." These verbs show that you have actively been involved in the work of customer service and achieved outcomes.
  2. Incorporate specific job duties and responsibilities: Be specific in describing your customer service experience. Instead of simply saying "worked in customer service," write "managed an entire team of customer service reps and handled customer complaints."
  3. Incorporate relevant metrics like customer satisfaction rates to demonstrate your effectiveness. For instance, "increased customer satisfaction by 15% using efficient methods for problem solving."
  4. Customize your resume: tailor your resume for the customer service position that you’re applying for. Include the relevant skills and experience which are most relevant for the position.
  5. Get professional assistance and proofread your resume Before you submit your resume, proofread it. uploading it to ensure it’s not erroneous. If you need assistance, consider seeking professional help at Broken Hill Resume.

If you follow these advices and guidelines, you can write a customer service resume that effectively showcases your relevant experience and abilities. Make sure you customize your resume for the job you’re applying to and check it for errors before submitting it. Broken Hill Resume can also assist you in creating an effective resume that highlights your abilities and expertise.

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